Mock Test - 01: Directing

Boost your Class 12 Business Studies preparation with our BST Chapter – Directing Mock Test. This online practice test includes carefully designed MCQs, assertion–reason questions, and case-based questions based on the latest CBSE syllabus. Strengthen your understanding of key concepts such as supervision, motivation, leadership, and communication through exam-focused practice.
Take the free mock test, track your performance, and improve accuracy and confidence for board exams. Perfect for CBSE Class 12 students looking for high-quality Directing chapter revision and self-assessment

1. Identify a ‘Semantic Barrier’ out of the following.

Rules and Regulation

Distrust

Technical Jargon

Complex organisational structure

2. The highest level need in Maslow need hierarchy theory is:

Safety need

Self-actualisation need

Belongingness need

None of these

3. Identify the barrier to effective communication related to organisational barriers being highlighted in the picture given below.

Organisational policy

Organisational facilities

Rules and regulations

Status

4. Observe the picture given below and identify the need as per Maslow’s Hierarchy highlighted in it.

Basic Physiological Needs

Self-actualisation Needs

Affiliation Need

Esteem Needs

5. Statement I: An autocratic leader makes plans and decisions in consultation with his subordinates.

Statement II: A democratic leader gives orders and expects his subordinates to obey these orders.

Statement I is true and II is false

Statement II is true and I is false

Both the statements are true

Both the statements are false

6. Mehak has been an outstanding student throughout her life. She did her graduation from a very good college. When the placement started she decided to withdraw her name. A month later she started her own NGO which provided education to poor children. Her NGO sets targets of educating a definite number of poor students and she feels if she is able to achieve a goal of teaching 5,000 students by the end of 5 years she will be very successful. The Maslow‘s needs applicable here is:

Security Needs

Belongingness Needs

Self-actualisation Needs

Basic Physiological Needs

7. Which of the following is not a feature of motivation?

It is a complex process.

It ensures issuing instructions

It is an internal feeling.

It can be either positive or negative.

8. Which of the following is a disadvantage of informal communication?

Unorganised and irregular

Social satisfaction

Fill the gaps

Fast communication

9. Match the various barriers to communication in Column I with their respective statements in Column II and choose the correct alternative:

Column I

Column II

A. Semantic Barriers

B. Organisational Barriers

C. Psychological Barriers

D. Personal barriers

(i) Lack of proper incentives

(ii) Lack of attention

(iii) Status

(iv) Body language and gesture decoding

A – (iv), B – (iii), C – (i), D – (ii)

A – (iv), B – (iii), C – (ii), D – (i)

A – (iii), B – (iv), C – (i), D – (ii)

A – (i), B – (ii), C – (iv), D – (iii)

10. Which of the following statements is incorrect?

Every manager, from top executive to supervisor performs the function of directing.

While other functions prepare a setting for action,directing initiates action in the organisation.

Directing does not take place throughout the life of the organisation irrespective of people occupying managerial positions.

Directing is first initiated at top level and flows to the bottom through organisational hierarchy.

11. Match the various needs of Maslow in Column I with their respective statements in Column II and choose the correct alternative:

Column I

Column II

A. Self-actualisation Needs

B. Security Needs

C. Esteem Needs

D. Affiliation Needs

(i) Cordial relations with employees

(ii) Job title

(iii) Self fulfilment

(iv) Pension plan

A – (ii), B – (iii), C – (i), D – (iv)

A – (i), B – (iv), C – (iii), D – (ii)

A – (iii), B – (iv), C – (ii) , D – (i)

A – (i), B – (ii), C – (iv), D – (iii)

12. Identify the style of leadership in which the superior uses forces from within the groups in order to establish control.

Autocratic leadership

Democratic leadership

Laissez-faire leadership

None of these

13. Which of the following is not an element of communication process?

Decoding

Channel

Receiver

Media

14. Directing flows in _________ direction.

Upward

Downward

Diagonal

Both (a) and (c)

15. Observe the picture given below and identify the incentive highlighted in it.

Pay and allowances

Status

Retirement Benefits

Perquisites

16. Identify the type of leadership style depicted in the picture given below.

Autocratic

Democratic

Laissez faire

None of these

17. Which one of the following is not a financial incentive?

Bonus

Provident Fund

Co-partnership

Challenging job

18. Mohit recently got a raise in his salary due to annual increment. Which of his human needs is being satisfied through this?

Security needs

Belonging needs

Self-actualisation needs

Basic physiological needs

19. Rearrange Maslow’s hierarchy of needs logically and choose the correct alternative:

(i) These needs include growth, self-fulfillment and achievement of goals.

(ii) These needs refer to affection, sense of belongingness,acceptance and friendship.

(iii) These needs include hunger, thirst and shelter.

(iv) These needs include factors such as self-respect,autonomy status, recognition and attention.

(ii), (iv), (iii), (i)

(iii), (i), (ii), (iv)

(iii), (ii), (iv), (i)

(ii), (iii), (iv), (i)

20. Effective motivation in the organisation does not contribute towards:

Developing performance levels of employees

Helping to reduce employee turn over

Resistance to changes in the organisation

All of these

21. ___________ is an example of esteem needs.

Status

Self-fulfillment

Hunger

Pension

22. Out of the following which is not an example of Noise

Crossing of a vehicle

Telephone lines going dead in between conversation

Group of people talking nearby

More number of organisational levels

23. ___________ is the process of converting the message into communication symbols, pictures etc.

Decoding

Encoding

Media

Noise

24. Statement I: Motivation is an external feeling influenced by a person’s surroundings.

Statement II: Motivation can be either positive or negative.

Statement I is true and II is false

Statement II is true and I is false

Both the statements are true

Both the statements are false

25. Workers are always unwilling to take up any kind of work in Alpha Studios. Due to rise in demand, the firm wants them to cooperate to meet pending orders. Suggest which element of directing is suitable for this situation.

Supervision

Motivation

Leadership

Communication

26. Understanding the forms of symbols or diagrams correctly is known as ___________.

Encoding

Transmission

Decoding

Feedback

27. ___________ refers to the process of instructing, guiding, counselling, motivating and leading people in the organisation to achieve their objectives.

Planning

Organising

Staffing

Directing

28. Which one of the following is a non-financial incentive?

Recognition

Perquisite

Retirement benefit

Stock option

29. Which one of these is an advantage of formal communication?

Spreads rapidly

Ease in fixation of responsibility

Flexible

Satisfies personal needs

30. Match the various types of communication in Column I with their respective statements in Column II and choose the correct alternative:

Column I

Column II

A.Downward communication

B. Upward communication

C.Horizontal communication

(i) Application for grant of leave

(ii) Production manager contact marketing

(iii) Sendng notice to employees to attend a meeting

A – (ii), B – (iii), C – (i)

A – (iii), B – (ii), C – (i)

A – (iii), B – (i), C – (ii)

A – (i), B – (ii), C – (iii)

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